Política de reembolso
We want you to be happy with your purchase. Customer Satisfaction is guaranteed by Exchange or In-Store Credit. We do not give refunds. The following conditions apply:
- We offer exchanges or in-store credit for products that have defects, damages and shortages. These claims must be reported to PraiseBanners™ within 5 business days of receiving product. If you need to exchange a defective or damaged item, you must do so within 10 business days of receiving product. Requests and reports made later than this are subject to approval and may not be accepted. Any exceptions to any of the above, if approved, will incur a 30% re-stocking fee.
- In-store credits must be used within 12 months of credit given.
- Products exempt from exchange or in-store credit are banners modified with grommets, custom banners and flags, custom kits, pre-made banner backgrounds, and special order items not shown in our catalog or website.
- Returned merchandise must be received at PraiseBanners™ or the dealer with whom you made your purchase before exchanges, credits, or replacements will be issued unless pre-arranged with the customer service department.
- All returns must be pre-arranged with PraiseBanners™ or the dealer with whom you made your purchase and you will be given a Returned Goods Authorization Number. Items returned without this number may not be accepted. After pre-arranging returns, send to: PraiseBanners™, Attention: Shipping Department, 701 Murfreesboro Pike, Nashville, TN 37210
- Freight charges will not be the responsibility of PraiseBanners™ unless the return is due to our error. All returns sent COD will be refused.
- Merchandise that has been altered, soiled, packaged poorly, damaged in shipment or which is incomplete will be subject to additional fees, and/or may not be accepted. Insurance for return shipments is recommended, as customers are responsible for product safe return.
- Merchandise marked as "Clearance" or "Overstock" are sold as is and non-returnable unless there is a flaw not otherwise mentioned in the product description.
EU Customers – Right of Withdrawal
If you are located in the European Union, you have the right to withdraw from your purchase within 14 days of delivery without giving a reason.
To exercise your right of withdrawal, contact us at support@praisebanners within 14 days of receiving your order. Items must be returned in their original, unused condition.
Return shipping costs are the responsibility of the customer. PraiseBanners does not provide prepaid return labels for EU returns. We recommend using a trackable shipping method, as we cannot be held responsible for items lost in transit.
Refunds will be issued to your original payment method within 14 days of receiving the returned item, provided it meets our return condition requirements.
Please note: Custom and personalized banner orders are exempt from the right of withdrawal, as they are made to your specifications.
Regarding Taxes
- If your order is delivered to a State that charges sales tax on delivered goods, we may charge sales tax if we are required to do so by law.
- If you are a tax-exempt organization, just enter your tax id number at checkout and the tax should come off your order in most cases. Please email a copy of your tax exemption form to support@praisebanners.com and note your order number and church name.
- Please note that Georgia and North Carolina do not offer tax exemption to churches.