I ordered two and the installation hardware was not included with either banner mount pole. They also seem to have an issue with firmly mounting as the banners don’t always hang straight as they should.
I am very pleased with the quality of this banner wall hanging system. It exceeded my expectations. I needed to replace our cord hung banner (which was always somehow just a little bit crooked) with a banner that would ALWAYS be straight. This was easy to install. If we choose not to put a banner up in that area for a month or two it is very simple to remove the rod and leave just the bracket. It works great!
The cross bar banner hanging hardware works perfectly. Its just the right distance from the wall. And the bar is wide enough that we can hang two narrow banners on either side the support or we can hang one wide one depending on the season and the banner chosen. VERY pleased