Terms
Terms, Conditions, Shipping, Returns and Tax Information
- The following credit and check cards are accepted: Visa, MasterCard, Discover, and American Express. Checks are accepted. Note: We cannot accept counter checks or checks with no number or a check numbered 300 or below.
- If paying by check, mail check to: PraiseBanners, Attention: Accounting Department, 701 Murfreesboro Pike, Nashville, TN 37210
- Stands are sold separately unless otherwise noted in the product description.
- If you place your order over the phone, when paying by check please ask for an order number to include on your check memo. If payment is not received within 14 days, the order will be canceled.
- There is a $25 charge for checks returned for non-payment. Billing and COD are not available in any form. Present proof of any discounts at time of order. Discounts may be applied to sale items.
- Only one discount may be used per order however, Reward points may be used with other discounts.
- Prices are subject to change without notice.
- Notice of Website Charges/Corrections. Due to the possibility of occasional technical errors concerning prices on our website: PraiseBanners® may from time to time need to charge the customer a different amount than originally appears in the shopping cart. We will never do this unless the website had made a calculation error. We will also notify the customer by phone and get permission before making any corrections to the charges. The customer has the right to cancel the order at that time. The only items that are Free are catalogs and samples. Any other item that says "Free" is a technical error and orders will not be honored.
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- Check Product Description for Availability.
- View current production and shipping schedule here.
- Production Time Does not Include Shipping Time.
- Holidays can affect delivery so be sure to order early for Easter and Christmas.
- Unfortunately, we do not ship to Post Office Boxes.
- Note: Vestments and Paraments require 3-4 weeks of production time. During peak seasons production times may be longer. Refer to the product description on the web page for more specific times. As always, if you need your items sooner, please call.
- Time estimates for Ground shipping are not guaranteed; they are simply estimates. If you would like a guaranteed delivery date, please upgrade your shipping method. Upgraded orders are shipped within 2 - 3 business days and exclude customized and special order products, hand-made embellished hybrid banners, paraments and vestments.
- For shipping charges, click here to view our shipping rates
- Custom fees, duties and tariffs are the responsibility of the customer for shipments outside the United States.
- Pre-made banner sizes may vary by as much as 7%
- Fabric shades may vary slightly, depending on dye lot.
- All banners are single-sided unless otherwise stated in the product description
- Products are sold on a "first come, first served" basis and therefore all orders are subject to product availability. If you are working with a deadline, please contact us first to confirm product availability.
We want you to be happy with your purchase. Customer Satisfaction is guaranteed by Exchange or In-Store Credit. We do not give refunds. The following conditions apply:
- We offer exchanges or in-store credit for products that have defects, damages and shortages. These claims must be reported to PraiseBanners™ within 5 business days of receiving product. If you need to exchange a defective or damaged item, you must do so within 10 business days of receiving product. Requests and reports made later than this are subject to approval and may not be accepted. Any exceptions to any of the above, if approved, will incur a 20% re-stocking fee
- In-store credits must be used within 12 months of credit given.
- Products exempt from exchange or in-store credit are banners modified with grommets, custom banners and flags, custom kits, pre-made banner backgrounds, flags with pole hems and/or fringe, and special order items not shown in this catalog.
- Returned merchandise must be received at PraiseBanners™ or the dealer with whom you made your purchase before exchanges, credits, or replacements will be issued unless pre-arranged with the customer service department.
- All returns must be pre-arranged with PraiseBanners™ or the dealer with whom you made your purchase and you will be given a Returned Goods Authorization Number. Items returned without this number may not be accepted. After pre-arranging returns, send to: PraiseBanners™, Attention: Shipping Department, 701 Murfreesboro Pike, Nashville, TN 37210
- Freight charges will not be the responsibility of PraiseBanners™ unless the return is due to our error. All returns sent COD will be refused.
- Merchandise that has been altered, soiled, packaged poorly, damaged in shipment or which is incomplete will be subject to additional fees, and/or may not be accepted. Insurance for return shipments is recommended, as customers are responsible for product safe return.
- Merchandise marked as "Clearance" or "Closeout" are sold as is and non-returnable unless there is a flaw not otherwise mentioned in the product description.
Regarding Taxes
- If your order is delivered to a State that charges sales tax on delivered goods, we may charge sales tax if we are required to do so by law.
- If you are a tax-exempt organization, just enter your tax id number at checkout and the tax should come off your order in most cases. Please email a copy of your tax exemption form to support@praisebanners.com and note your order number and church name.
- Please note that Georgia and North Carolina do not offer tax exemption to churches.
